Why is my site suspended?

Your site can be suspended for various reasons, but most likely this will be because of an outstanding invoice on your account. Please login to your Client Portal and check if you have any outstanding invoices due. In the event that you do not have any outstanding invoices, then contact our technical support for more information and open a new support ticket within your Client Portal.

Once your account is brought to current and you no longer have an outstanding balance due, then your website will automatically be active within 20 minutes. In the event that your website is not active after 20 minutes, please make sure that you refresh the page and/or fully close and re-open your browser.

If you need help on how to pay your invoice, then please refer to our article: How do I pay an invoice?
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